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Title
Text copied to clipboard!Postal Service Window Clerk
Description
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We are looking for a dedicated and customer-oriented Postal Service Window Clerk to join our team. The ideal candidate will be responsible for providing exceptional customer service at the postal service window, assisting customers with various postal transactions, and ensuring accurate and efficient processing of mail and packages. As a Postal Service Window Clerk, you will be the face of our postal facility, interacting directly with customers and addressing their postal needs and inquiries.
In this role, you will handle a variety of tasks, including selling postage stamps, money orders, and postal products, processing mail and packages, and providing information about postal rates, services, and regulations. You will also be responsible for accurately weighing and measuring packages, calculating postage costs, and ensuring that all transactions are completed efficiently and accurately.
The successful candidate will possess excellent communication and interpersonal skills, as you will be interacting with customers from diverse backgrounds on a daily basis. You must be able to handle customer inquiries and complaints professionally and courteously, resolving issues promptly and effectively. Attention to detail and accuracy are essential, as you will be responsible for handling financial transactions, maintaining accurate records, and ensuring compliance with postal regulations and procedures.
Additionally, you will be responsible for maintaining a clean and organized work area, restocking postal supplies, and assisting with inventory management. You will also be expected to stay informed about changes in postal regulations, rates, and services, and communicate these updates clearly to customers.
The ideal candidate will have previous experience in customer service, retail, or administrative roles, with a proven track record of providing excellent customer service. You should be comfortable working in a fast-paced environment, able to multitask effectively, and possess strong organizational and time management skills. Basic computer skills and familiarity with point-of-sale systems are also required.
As a Postal Service Window Clerk, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our postal facility. Your ability to provide friendly, efficient, and accurate service will contribute significantly to the overall success of our operations. We offer comprehensive training to ensure you are fully prepared to perform your duties effectively and confidently.
If you are a motivated individual with a passion for customer service and a commitment to excellence, we encourage you to apply for this rewarding position. Join our team and become an integral part of our mission to provide reliable and efficient postal services to our community.
Responsibilities
Text copied to clipboard!- Assist customers with postal transactions, including selling stamps, money orders, and postal products.
- Process mail and packages accurately, weighing and measuring items to calculate postage costs.
- Provide information to customers regarding postal rates, services, and regulations.
- Handle customer inquiries and complaints professionally, resolving issues promptly.
- Maintain accurate financial records and ensure compliance with postal regulations.
- Keep the work area clean, organized, and stocked with necessary postal supplies.
- Stay informed about changes in postal regulations and communicate updates clearly to customers.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in customer service, retail, or administrative roles preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy in handling transactions.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and familiarity with point-of-sale systems.
- Ability to stand for extended periods and lift packages weighing up to 50 pounds.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in customer service or retail?
- How do you handle difficult or upset customers?
- What strategies do you use to stay organized and accurate during busy periods?
- Are you comfortable handling financial transactions and maintaining accurate records?
- How would you stay informed about changes in postal regulations and services?
